Refund & Return Policy
At Aulanepal, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, in original packaging, and include all accessories.
- To initiate a return, contact our customer support team with your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you about the approval of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable, unless the return is due to a defect or incorrect item.
Exchanges
- Defective or damaged items can be exchanged for the same product.
- Contact us within 7 days of receiving the item to request an exchange.
Non-Returnable Items
- Items damaged due to misuse, accidents, or unauthorized modifications.
- Products marked as final sale or personalized/customized items.
How to Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to:
- Phone: 9828966321
- Live Chat: Available on our website
We are committed to making your shopping experience safe, easy, and hassle-free. Your trust matters to us.